Coronavirus (COVID-19) notice

18 February 2021

Melbourne update – February 2021

Following the lifting of the circuit-breaker lockdown in Victoria, our Melbourne locations are now open for both urgent and non-urgent appointments. In line with government requirements, face masks must be worn by all visitors (including patients and carers) to any Vision Eye Institute clinic or day surgery in Victoria (except where there is a lawful reason not to wear a mask). In accordance with additional measures put in place by the Department of Health and Human Services, patients and visitors who have worked or volunteered at a hotel quarantine site in the last 14 days are prohibited from entering the premises. Our commitment to the health and wellbeing of our patients, staff and doctors remains our top priority and we continue to observe strict infection control protocols and social distancing measures.

COVID-19 Update

Following the latest advice from The Royal Australian and New Zealand College of Ophthalmologists (RANZCO), we are encouraging all patients with existing eye conditions and/or new symptoms to seek attention from an eye care specialist.

In particular, patients with conditions such as glaucoma and macular degeneration are urged to prioritise their eye care appointments, since missed or delayed treatments can lead to irreversible vision loss.

If you are concerned about leaving home, please be assured that protecting the health and wellbeing of our patients, carers, staff and doctors remains our top priority. All clinics and day surgeries will continue to observe strict infection control protocols and social distancing measures to ensure a safe environment for your medical care.

If you are attending an appointment, we ask that you:

  • Let us know prior to any scheduled appointment or surgery if you have returned from overseas travel, reside in (or have visited) a known high-risk area with a cluster of cases or had contact with a suspected or confirmed case of coronavirus (COVID-19) in the last 14 days
  • Only attend your appointment or surgery with a maximum of one carer
  • Do not attend earlier than your appointment time.

If attending an appointment, you will be asked to read the information on the external signage and sign a declaration confirming that you meet all of the conditions prior to gaining entry.

As a further safety precaution, a number of our larger clinics have implemented a concierge service to screen patients before admitting them into the clinic.

Please do not attend your appointment if you reside with someone who is unwell or has been asked to quarantine or if you have worked or volunteered at a hotel quarantine site in the last 14 days.

Alcohol-based hand rub is available on arrival and all visitors are asked to clean their hands thoroughly on arrival. Please ensure you cover any coughs or sneezes with a tissue (and dispose of the tissue appropriately). Each of our sites undertake regular cleaning of all surfaces, with ample supplies of hand sanitiser for staff and visitors.

We appreciate your assistance in ensuring we are able to safely meet the needs of our patients. As always, we will keep you informed of any further developments.

We recommend that all Australians download the COVIDSafe app. The app was developed to quickly identify and contact those who have been in close proximity to confirmed cases of COVID-19. More information on COVIDSafe may be found on the Department of Health website.

Information about COVID-19 and the COVIDSafe app is available in 63 languages on the Department of Home Affairs website.

To contact us, please call 03 8560 0677.


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